Contact Us
What Is This Page?​
If you run into a problem or have a question about ChartChat, you can send a message directly to the support team from inside the app. Go to Contact Us in the navigation (or visit /support).
The support team aims to respond within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM EST.
Submitting a Support Request​
When you open the page, your name and email are automatically filled in from your account profile so you do not have to type them.
Fill in the form:
| Field | Required | Description |
|---|---|---|
| Name | Yes | Your full name — pre-filled from your profile |
| Yes | Your email address — pre-filled from your profile | |
| Phone Number | No | Optional contact number |
| Category | Yes | The type of request (see below) |
| Description | Yes | Describe your issue or question in as much detail as you can |
Categories​
Pick the one that best fits your situation:
| Category | Use it for |
|---|---|
| Technical Issue | Something is not working — login problems, errors, pages not loading |
| Health Details | Questions about your health records or data shown in the app |
| General Inquiry | General questions about how ChartChat works |
| Feedback | Suggestions, compliments, or anything else you want to share |
Sending your request​
Click Submit Request. If everything is filled in correctly, you will see a confirmation message:
"We received your request and will get back to you shortly."
The form clears automatically after a successful submission. A support team member will reply to your email address.
If any required fields are missing or the email address format is invalid, you will see an error and the request will not be sent until it is corrected.
All information you submit is encrypted and handled in accordance with HIPAA guidelines.