Support

Route: /support
File: memberportal/src/pages/SupportPage.tsx

The Support page lets patients contact the ChartChat support team. Patients can submit a support request and view replies from the support team.

What patients can do

• Submit a new support message/ticket
• View the history of their previous messages and support team replies
• See the status of open/resolved tickets

How it works

Support messages are stored as FHIR Communication resources. Each conversation thread is a series of Communication resources linked together.

When a patient sends a message:

1. A Communication resource is created with the patient as the sender.
2. The support team sees it in the Admin Portal's support section.
3. When support replies, a new Communication resource is created with the reply.
4. The patient sees the reply the next time they visit the Support page.